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Service 08 / 08

Maintenance & Support

Because software is never finished, our software maintenance and support services keep your applications secure, fast and reliable: applying updates, fixing issues, watching performance and shipping a steady stream of improvements so your product keeps getting better long after launch.

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(01)Overview

What is Maintenance & Support?

Software maintenance and support is keeping your product fast, secure and reliable after launch, through bug fixes, security patches, monitoring and ongoing improvements. Arrowbin runs it as a monthly plan for teams without in-house engineers or with inherited software: onboarding takes about a week, then the plan runs month to month.

  • 01SecurePatched & monitored
  • 02ReliableIssues fixed fast
  • 03EvolvingContinuous improvement

Is this for you?

If nobody looks after your software today, let's talk.

  • Teams whose product needs ongoing upkeep
  • Businesses that inherited software to maintain
  • Founders without an in-house engineering team
  • Products that need security patches and monitoring

What you get

  • 01

    Proactive, not reactive

    We monitor and update continuously so problems are prevented, not patched.

  • 02

    Stay secure

    Regular dependency and security updates protect you from vulnerabilities.

  • 03

    Fast response

    Clear SLAs and dedicated support so critical issues are resolved quickly.

  • 04

    Keep improving

    A steady stream of enhancements and new features, not just bug fixes.

(02)Software ages

Twelve months, two products

Launch day is the healthiest your software will ever be on its own. Press play and watch the same product over a year, left alone and looked after.

Left alone

Fine, for now

96

Outdated packages
3
Known vulnerabilities
0
Load time
1.5s

What happened

  • Launch day. Everything works.

Maintained by us

Healthy

96

Outdated packages
0
Known vulnerabilities
0
Load time
1.5s

What happened

  • Launch day. Everything works.

Illustrative. These are the kinds of problems unmaintained software runs into, usually at the worst moment.

(03)Support plans

What happens at 2am?

Something will break eventually. What matters is how fast someone is on it. Pick a plan and replay the same incident.

Support plan

Typical targets; the exact SLA, hours and price are agreed in your plan after a free audit.

Incident · checkout failing

Plan: Growth

  1. 02:13Alert firesMonitoring spots checkout errors before any customer reports it.
  2. 03:13Engineer on itAcknowledged and investigating, within the 1h target.
  3. 03:31Cause foundA payment provider changed an API response overnight.
  4. 03:54Fix deployedPatched, tested and shipped through the pipeline. Checkout is back.
  5. 10:13Post-mortem sentWhat happened, what we fixed, and the guard added so it can't recur.

Customer-facing downtime

1h 41m

You found out

At breakfast

(04)Every month

A health report you'll actually read

  • 01Plain languageWhat changed, what it means for your business, and nothing you need a developer to translate.
  • 02Proof, not promisesUptime, speed and security numbers straight from monitoring, month over month.
  • 03A plan for next monthWhat we'll improve next, agreed with you, so upkeep turns into progress.

Monthly health report

September · Your product

Status: healthy
Uptime
99.98%
1 planned window
Updates applied
27
all tests green
Vulnerabilities open
0
3 patched
Avg. page load
1.1s
▼ 0.2s

Shipped this month

  • Bulk export for the orders table
  • Faster search on mobile
  • New email receipts template

Planned for October

  • Upgrade to the new payments API
  • Image compression on uploads
Support hours used18 of 20

(05)Process

How we deliver

Urgent risks get fixed first. Then the plan settles into steady monthly upkeep.

  1. 1

    Step 011 week

    Onboard

    We get to know your codebase, your stack and what matters most to you.

  2. 2

    Step 022–4 weeks

    Stabilize

    We clear the urgent issues and harden the system against the next ones.

  3. 3

    Step 03Monthly

    Maintain

    We monitor, update and support the product against an agreed SLA.

  4. 4

    Step 04Ongoing

    Evolve

    We keep shipping improvements and new features as you need them.

(06)Selected work

Websites we've built

See all work →

(07)How we work together

Three ways to start

A care plan covers most upkeep. Use a project for a big fix-up, or a team when feature work is steady.

  • Most popular

    Project

    A fixed-scope fix-up: audit, urgent risks, then upgrades.

    Best for software you inherited or that has aged badly.

    • Code and infrastructure audit
    • Urgent risks fixed first
    • Upgrades in steps, no rewrite
    Scope a project →
  • For growing products

    Product team

    A team for ongoing feature work beyond upkeep, month to month.

    Best when the product still has a long roadmap.

    • Features from a shared, ranked list
    • Upkeep handled by the same team
    • Grow or shrink hours as needed
    Talk about a team →
  • After launch

    Care plan

    Upkeep and fixes, with response times agreed up front.

    Best for products with no in-house engineer.

    • A monthly report in plain English
    • Response targets set in your plan
    • Spare hours go into improvements
    Ask about a plan →

(08)Guides

Read before you build

(09)FAQ

Questions?
Answered.

Still curious? Email hello@arrowbin.com and a human replies within a day.

  • Yes. We start with a code and infrastructure audit to understand the system, then take over maintenance with a clear plan to stabilize it and move it forward.

  • We work on monthly retainers sized to what you need, from essential security and uptime cover through to dedicated ongoing development. You get a predictable cost and a defined response SLA.

  • Critical, production-down issues get our attention immediately under the SLA, with response and resolution targets agreed in your plan.

  • Every plan covers monitoring, security and dependency updates, backups, bug fixes and a monthly health report. Higher plans add faster response targets, 24/7 cover for critical issues and more development hours for improvements and new features.

  • Yes. Hours not needed for upkeep go into improvements and new features from a shared list we agree with you, so maintenance also moves the product forward.

  • Plans run month to month after a short onboarding period. You can change plan as your needs change, and if you ever leave, we hand over documentation and access cleanly.

  • That's common, and it's where we help most. We start with an audit, fix the urgent risks first, then modernise step by step, so there's no need for a risky big-bang rewrite.

(10)Pairs well with

Often combined with

(11)Your move

Let's build
something loud

Tell us what you need looked after. We'll suggest a plan and the response times that fit, usually within a day.

Book a
call ↗
hello@arrowbin.comor write to us directly